Home Chronicle FAQ About Us Contact Us

Home » FAQ

 Sign-In Checkout
US flag Prices are in
U.S. dollars.
Click here to switch to Canadian dollars.

Search:


Advanced Search

Browse by Title:
A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z
Browse by Category:
 Audio->
 Books
 Children
 Comedy->
 Devotional
 Documentary->
 Drama->
 Fitness
 Foreign Films
 Music->
 Other Languages->
 Public Performance
 Seasonal
 Sports
 Teaching->
 Youth

Wholesale Inquiries

Related Sites:
 CrownComedy.com
 CrownMusic.com
 ChristianDVD.com

Film Sites:
 Final Solution
 Midnight Clear
"Okay, since you definitely want my feedback: YOU GUYS ARE GOOD! Well, I am speaking about the whole newsletter, commentary included… The whole thing shows excellence, thoughtfulness, purpose, and a thorough enjoyment of what you are doing."

Joy Jimenez,
Cyprus

Send us your feedback!
Frequently Asked Questions Frequently Asked Questions
Questions about Ordering
  • How do I know I can entrust Crown with my order?
  • How do I place my order?
  • What methods of payment are available?
  • Can I order by phone?
  • Can I buy these items through a local retailer?
  • Do you offer refunds?

    Questions about My Accounts
  • My account at Crownvideo.com
  • I forgot my password - can you help me?

    Product Information
  • What is a 'Region Code'?
  • Will these DVDs play in all regions?
  • What is your satisfaction guarantee?

    Questions about Shipping
  • How soon will I get my order?
  • How much will I pay for shipping?

    Questions about Public Performance
  • Can I show this movie in my church or in another public venue?
  • We have a CVLI License - what programs are covered by this license?

    Questions about Newsletters
  • How many newsletters do you publish?
  • How do I subscribe/unsubscribe to a newsletter?

    Questions about Privacy and the Security of my Information
  • How secure is my information?
  • How is my information used?



    Questions about Ordering
  • How do I know I can entrust CrownVideo.com with my order?

    This site is operated by Crown Entertainment, a company that has been serving Christian families, churches and retailers for over two decades. We have long-standing relationships with community groups, membership in industry associations, and have won numerous awards for programs that we have helped produce and/or distribute.


  • How do I place my order?

    Simply locate the product you are interested in and click "Add to Cart" or "Checkout". It's that easy!


  • What methods of payment are available?

    You can purchase products on this website by using a major credit card Visa, Mastercard or American Express. You can also send us payment by check if you prefer (call for details).


  • Can I order by phone?

    Yes, we deal with many customers by phone. Call us at 1-800-661-9467.


  • Can I buy these items through a local retailer?

    Yes! We are a well-established supplier to retailers across North America, and we are always pleased to know that people are supporting locally-run bookstores. If the title you need is out of stock, you can encourage them to order directly from us or through their preferred distributor.


  • Do you offer refunds?

    Opened home entertainment products are not returnable, except in cases where they fail to operate properly. Of course, our products are guaranteed to be free of defects and in the event of a manufacturer's defect you will be offered an exchange or a refund if returned within 90 days. You must contact our customer service department for return authorization, 1-800-661-9467. Please note that any refunds are for the cost of the product (not including shipping).


    Questions about My Accounts
  • How does my account at CrownVideo.com work?

    We have designed this site so that it will remember you for a future visit. By registering when you place your first order, you can log-in next time and your preferences and shopping history are saved for you.

  • I forgot my password - can you help me?

    Don't you just love when that happens?! No worries, our website can send you a new password. Just click here.


    Product Information
  • What is a 'Region Code'?

    The DVD industry uses slightly different formats for different parts of the world - six regions in all (North America is Region 1). Region 0 discs have no region coding and will play in all parts of the world. As you look through our titles, you will notice that we have included information on the region coding. In nearly all cases, our titles are Region 0 or Region 1.


  • Will these DVDs play in all regions?

    Only Region 0 DVDs will play in all countries.


  • What is your satisfaction guarantee?

    Our products are guaranteed to be free of any manufacturers' defects, and if they fail to operate as they should we will offer to replace or refund your purchase.


    Questions about Shipping
  • How soon will I get my order?

    That will depend on the shipping option that you choose. We offer several shipping options through Canada Post and UPS that you can choose from on checkout. Please note, additional time may be required to prepare some orders.


  • How much will I pay for shipping?

    That depends on the number of items in your cart, the size of the items and the shipping option that you choose. Feel free to hit the checkout button to see what the shipping costs will be. You will not be billed until the final stage, and you can always go back and modify your order.


    Questions about Public Performance
  • Can I show this movie in my church or in another public venue?

    This is the most challenging question we get, and the reason is simply that every producer has the right to set whatever pubic performance restrictions they wish. Some choose to include the performance rights for free or for an extra amount of money, and some programs may not be shown publicly at all.

    Remember, publicly showing a film that you are not authorized to show is a crime, a serious copyright violation that can trigger an FBI investigation. Please take the time to check on how you can schedule showings fairly and legally.

    The best information we can offer is located on the Public Performances page

    Also, please note that a blanket license covering public screenings for a wide range of titles is has become more popular recently. Read more about the CVLI License below, or by visiting their site at www.CVLI.org.


  • We have a CVLI License - what programs are covered by this license?

    Not all films from CVLI members are covered by a CVLI license. Although this system has many advantages, it still presents some challenges due to the nature of the entertainment industry. If you can't find the title in question at the websites listed above, the best suggestion is to contact us - a simple step that will be greatly appreciated.


    Questions about Newsletters
  • How many newsletters do you publish?

    We publish the Crown Chronicle and the Viewpoint newsletters.


  • How do I subscribe/unsubscribe to a newsletter?

    Simply reply to an unwanted newsletter with 'UNSUBSCRIBE' in the subject line.


    Questions about Privacy and the Security of my Information
  • How secure is my information?

    We have put the industry's leading safeguards into place to make sure that your online shopping experience at CrownVideo.com is safe and secure:
    1. Our site uses SSL technology, and you can check our site's current SSL certificate here.
    2. Credit card numbers are not seen by us at all, but are processed by an accredited service provider using the same encryption technology as the major banks.
    3. Address and email information is never shared outside of our company, and is used to fulfill your order and to contact you as needed. As a service to our customers, we have occasionally sent information on new titles that we believe may be of interest, but such mailings are rare and we act immediately on any request to be taken off our mail list. Any other use of your information, such a subscription to one of our newsletters, is done ONLY with your permission, and you can easily unsubscribe at any time by replying to a newsletter with the word UNSUBSCRIBE in the subject line.


  • How is my information used?

    We need your address and shipping information to fulfill your order and to meet any legal and regulatory requirements, but we do not share your purchase history, your address, phone number or email address to anyone outside our company, except where another company is providing related services (such as shipping).
    		•
    Continue


    We make your security
    our priority.

    MasterCard accepted here  VISA accepted here

    Shopping Cart

    0 Items

     Audio   Books   Children   Comedy   Devotional   Documentary   Drama   Fitness   Foreign Films   Music   Other Languages   Public Performance   Seasonal   Sports   Teaching   Youth 

    © 2008 Crown Video. All Rights Reserved.

    Contact us by e-mail, fax,
    or phone: 1-800-661-9467

    Website Design by RedShark.ca

    Can I show this video in my church? Public Performance answers here.